Service Center

technical

Ruicom Technology, through continuous improvement and innovation, adheres to customer-oriented approach, carefully handles every suggestion and after-sales service, and strives to achieve 100% customer satisfaction. Provide professional inertial attitude sensing products, solutions, and technical support that meet customer needs.

Provide customers with 7 * 24-hour technical support services;
Provide customers with consultation on product selection, application solutions, product usage, and maintenance;
Provide remote video guidance for customers on installation, debugging, and troubleshooting;
Provide local technical training to customers;
Provide customers with supporting upper computer software;
Non customized products are eligible for unconditional return within 7 days without affecting secondary sales;
If there is a quality issue, non customized products will only be replaced and not repaired during the one-year warranty period;
After the warranty period, provide lifelong maintenance for the product (at cost only);

after-sale

Ruicom Technology adheres to the principle of providing efficient and comprehensive services while maximizing the protection of users' investment interests.

To provide users with the highest quality service, we consider service as the most important product. In order to achieve professional, diversified, and hierarchical service, we provide users with long-term, comprehensive (7X24 hours) technical services and support, including consulting, design, project implementation, project maintenance, equipment maintenance, and professional training. And promise to provide high-quality technical support and after-sales service.